Cancellation & Refund Policy

1. Scope

This policy applies to subscription plans and paid services purchased by dealers on the Dzzel platform, operated by Capitage Global (OPC) Private Limited ('Company'). Dzzel does not process payments for vehicle transactions — those occur directly between buyers and dealers.

2. Subscription Cancellation

Dealers may cancel their subscription at any time through the Dzzel web dashboard at dzzel.com or by contacting our support team at [email protected]. Upon cancellation:

• Your plan remains active until the end of the current billing cycle.
• No further charges will be made after the billing cycle ends.
• Access to premium features will be revoked when the plan expires.
• Your listings will remain visible in a limited free-tier capacity.

3. Refunds

All subscription payments are non-refundable once processed, except in the following cases:

• Duplicate payment: If you were charged more than once for the same billing period due to a technical error, we will refund the duplicate amount within 7 business days.
• Service unavailability: If the Dzzel platform was inaccessible for more than 72 consecutive hours due to a fault on our end during your active subscription, you may be eligible for a pro-rata credit.
• Unauthorised charge: If a charge was made without your authorisation, please contact us immediately. We will investigate and process a refund if the claim is verified.

4. How to Request a Refund

To request a refund, email us at [email protected] with the subject line "Refund Request" and include:

• Your registered mobile number.
• Transaction ID or payment reference.
• Reason for the refund request.

We will respond within 3 business days and process eligible refunds within 7–10 business days to the original payment method.

5. Account Termination

If Capitage Global (OPC) Private Limited terminates a dealer account for policy violations, no refund will be issued for the remaining subscription period. If termination occurs due to an error on the Company's part, a pro-rata refund will be provided.

6. Vehicle Transactions

Dzzel is not a party to any vehicle sale transactions. All disputes regarding vehicle quality, pricing, or delivery must be resolved directly between the buyer and the dealer. Dzzel does not mediate, guarantee, or take responsibility for such transactions.

7. Contact

For any cancellation or refund queries, contact us at [email protected].

Capitage Global (OPC) Private Limited, Hyderabad, Telangana, India.